Staffing

Do you have a happy or sad customer?

Recently, I have been doing a lot of research on customer service and how to set yourself apart from your competition.  Through this research I have uncovered some great tips that I will share with you, but initially I want to expound on an observation I’ve made about the consequences of not paying attention to a customer’s emotional state. This might not at first seem important, but by the end of this article I am sure you will start to see just how critically important this is. Let’s start off by defining who your customer is.  Immediately, you envision the person currently utilizing your service or products.  Typically, these people would be called your prospect, patient, client, shopper, patron, etc. Other people fall into this category as well, however, when you examine this a little closer.  A customer is not always only the person using your services. It could be the parents of a child in school, the family members of a parent using your services. It could be the candidate you’re attempting to hire or the employees in your organization, or even your manager or one of the company’s vendors. In brief it is everyone you come into contact with during the course of your work day.  Beyond your work day, the term “customer service” can be substituted for just being polite in your interactions with everyone you meet. Now that we have defined who a customer is, let’s dig deeper into why understanding their emotional state might be important to a successful and positive interaction.  To do this, think of a child and his or her parent going back-to-school shopping.  In this scenario there are two clients you will be faced with, and both may have very different emotional states.  […]

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Call center staffing agency in South Florida

Are you looking to expand your operation to Florida? Perhaps you’re planning to open a branch office or a call center? As a premier recruiting and staffing firm, Optimum RTS is one of the most experienced call center staffing agencies in South Florida. Call center staffing With a focus on call center staffing, our hiring options enable you to concentrate on your business while we focus on staffing your call center with top-tier candidates who are guaranteed to increase productivity and profitability. Staffing a call center and ensuring you’ve got the right people in the right positions are critical to your customer satisfaction and, ultimately, the success of your business. Which is why, unlike other staffing agencies for call centers, we work hand-in-hand with you as your hiring partner. You see, we’ve made it our job to understand your business from the inside out. We listen to your needs every step of the way to consistently meet and exceed your expectations by providing call center staff and customer service candidates for filling key needs pivotal to your success. Optimum RTS has assisted companies that range from Fortune 100 to local start-ups with the recruitment and placement of candidates. Our owner, John Dalton, has been integrally involved in propelling many local, regional, and national companies to prominence, making him a sought-after resource. So, if you’re looking for a call center staffing agency in South Florida, choose a company that understands the lay of the land. Contact us today to find out more about our services and how we can help set you up for success!

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