Dear Friends and Healthcare Workers,Over the last 30 years I have lived my life, managed my teams and run my company with one underlying philosophy and that is “It is not about me”. This philosophy is apparent when you look at the volunteerism I have been a part of over this same time period where I helped fight for our seniors, those with Alzheimer’s, those mentally incapacitated and needing guardianship, helping to honor our Heroes of Medicine, or in our fight for clean water in Martin County and finally, almost always saying yes to whomever asked for my help. These actions have honed my ability to find ways to achieve and be there for my friends, colleagues, and peers.With COVID-19 now affecting almost every aspect of our lives, now is the time for me to offer myself to our community once again. I ask each of you, how can I help? How can my team help? Are there supplies you need? Are there connections that can help you or your company weather this event? Are there employees that work with you whom are seeing other family members downsized? Are you struggling with telecommuting?Just now I spoke to a friend and client who shared his daughter has a community of college students who would like to start a phone buddy club. The thought is this, do you know a senior or a person who will be sequestered alone over the next few weeks? If yes, let’s have one of these students call that person, just to chat.It is my desire to offer myself and my company to help in any way.How can we help you? John Dalton, Owner Optimum RTS Optimum RTS and Christafaro’s continue to join forces to help the community obtain healthy, […]

“Strategic Partners Blog” Meredith’s 10 Rules for Entrepreneurial Success

“I have owned a medical practice for over a decade, 12 years and 2 months to be precise. I have certainly made some bad decisions, but one must learn from a mistake in order to make it a learning opportunity. Fortunately, I have made more good decisions than bad ones, thus I claim success. To share my success story with others allows for me to continue to ingrain the learning opportunities I have experienced. While I am a mother, University instructor, medical practice Vice President, and business owner, I aspire to inspire and mentor my children, students, employees, colleagues and those I continue to meet along life’s journey.” Meredith F. Hirsh Meredith’s 10 rules for success as an entrepreneur Don’t be afraid to spend money to make money. The more you have, the more you can lose. If you have nothing, you still need to gamble in your business ability. 10% of $100,000 is better than nothing of $1 million. If you do not invest in opportunities, the reward will never visualize. Trust your instincts Your gut speaks to you and can often provide hints if the decision is not good. Listen to your instincts and ask questions if your gut speaks. Make connections Many opportunities arise from who you know. The smartest person in the room is not the one with the highest IQ but the person who knows who to ask. Have a three-year plan Your plan may change daily, but it is crucial to think ahead. Don’t […]


Team Optimum RTS conducts interviews every day and we interview the most AMAZING candidates. Please contact us if you are interested in interviewing one of ourHOT CANDIDATES!!! Hope is a very personable person with over 30 years of experience in Radiology and has managed most areas of Radiology. She is currently the Manager of an Oncology department. She has an MBA and a Masters in Healthcare Administration. She works with finance and budgets, personnel, and new technologies. Jackel is a Bilingual Spanish RMA. She is experienced with MD Vita, ECW, EKG phlebotomy, front and back office, answering phones, scheduling appointments, and verifying insurance to name just a few of her qualifications! A well-rounded candidate for any Doctor’s office! Jamie has extensive experience answering phones, scheduling appointments, using Outlook, Word, Excel, Mac, Payroll, QuickBooks, opening and closing, hiring and firing, and marketing. She is extremely organized with glowing references. They stated she is incredibly outgoing, friendly, works hard and stays on track, is detailed, and clients and coworkers enjoy working with her. Luz is Bilingual in Spanish, with four years’ experience as a Human Resource Supervisor and additional experience as a Director of Business Operations. Luz is looking for a good company that offers long-term growth and stability. Michahala is a people person and likes to get things done. She has been a medical assistant and knows how to work a front desk. She recently graduated as a biller and coder and is ready to get to work! She has a great personality for billing and coding; she’s assertive and can go after the insurance companies! Rillia has a great attitude and has experience […]

“Strategic Partners Blog” Featuring James Bowers II With Input Output, LLC

Top Six Ways to Improve Your Cybersecurity It seems like we’re hearing about cyber-attacks every day. Over 70 million of Target’s customers’ accounts were compromised from their data breach. Home Depot admitted to having over 56 million payment card accounts put at risk after their cyber-attack. Sensitive information on 21.5 million people was stolen from the federal government’s background-check database and it’s believed that Equifax’s data breach could have put over 143 million consumers’ sensitive information records at risk. Human sacrifice, dogs and cats living together, mass hysteria (Bill Murray, Ghostbusters, 1984). It’s a bit much. Cyber-Attacks are Costly to SMBs It can’t just be ignored, however, because for small and mid-sized businesses especially, cyber-attacks can be very costly. How costly? According to the National Cyber Security Alliance 60% of small and mid-sized business that get hacked fail within 6 months (Galvin, 2018). That’s 6 out of every 10 small businesses, and with 1 in 5 small businesses falling victim to a cyber-attack each year (Bright House Networks Business Solutions, 2019) that’s a lot of blood, sweat, and tears’ equity lost each year. What’s more alarming is that according to Keeper Security’s 2019 SMB Cyberthreat Study, 60% of small businesses report that they don’t have any cyberattack plans in place (Lurey, 2019). Is 88% Good Enough for Your Business? That means that the majority of small businesses are choosing to accept at 12% failure rate per year (on top of all the other risks they already face). How comfortable would you feel about a plane ride or surgery with an 88% chance of survival?  It’s serious and put into proper perspective, frankly terrifying. The problem can seem daunting and unconquerable which is perhaps why many small business owners choose to ignore it. But with a structured approach […]

5 Key Benefits of a Well-Written Job Description

Although the main purpose of a job description is to, well, describe a job – it actually serves a much bigger role. In fact, a job description can improve a company’s ability to manage employees in many ways. A well-written job description will do the following: Clarify expectations: Employers need to spell out their expectations of what an employee should be doing on a day-to-day basis. Providing a clear description of tasks ensures that both employers and employees are on the same page and prevents misunderstandings of what needs to be done and when. Provide structure: Organizations must ensure that their needs are being met on a company-wide basis. Job descriptions provide the discipline and structure a business needs to make sure all necessary duties and responsibilities are assigned. They enable an organization to allocate and manage roles in a uniform way which increases efficiency and effectiveness of recruitment, training and development, organizational structure, workflow, and customer service. Enable fair pay scales: Most employers assign pay scales, or grades, to jobs. A transparent system which provides a “salary range” can ensure that those within the same, or similar, job functions are compensated fairly and logically across the board. Identify skill sets and training needs: Job descriptions can help employers gauge skill sets to understand who knows what, who doesn’t, and what types of training and development to provide employees. It can also be helpful in succession planning and career advancement for employees. Set a standard for performance review: Job descriptions allow employers to identify what has, and has not, been achieved since an employee’s last performance review. Many employers base merit increases on job performance linked directly to a job description as it provides objectivity for appraisals, performance […]

HR CORNER WITH SUZANNE Finding The Right Company

The internet and job boards have made job hunting easier than ever. Many times you don’t even have to apply for a position – a recruiter finds you. How do you tell a real position from a scam? Once you determine the position is real, how do you know if it will be a good fit? Define Your Values Be honest about what is important to you in priority order. Achievement, independence, salary, support, etc. are all factors that play a part in job satisfaction. The order is different for every person. Ignoring your values (most commonly pretending one value isn’t as important as it really is) usually causes stress that could have been avoided. A good reference for these values is at O*Net Online https://www.onetonline.org/find/descriptor/browse/Work_Values/). Research the Company’s Values Do your research on the company. Note the repeated phrases on their website and within employee/customer reviews. Make sure the company’s values align with yours. Research the company leadership if possible. Many executives are involved in the local community. Go to the Interview Anyway Intense research is no substitute for meeting with the company and its leadership in person. In many cases, you can get a feel for the environment rather quickly. We have seen candidates refuse to interview for a position because it didn’t match their expectations on paper. Soon after a candidate willing to interview was surprised to find the company willing to negotiate because their skills and values aligned. At the end of the day, going on an interview is connecting with others in your industry. It is very rare that an interview […]

“Communications for Better Patient Care and HIPPA Management”Complimentary Luncheon and Conversation Event!

http://WWW.conta.cc/2K2GOjs John Dalton, Owner of Optimum RTS would like you to join him and James F Bowers, Security & Compliance Architect, at the UCaaS “Communications for Better Patient Care and HIPPA Management” Complimentary Luncheon and Conversation Event! Looking for a clean bill of health regarding HIPAA? Are you interested in improving your patient’s experience while making communication easier and cheaper? Join RingCentral and Input Output at the Marriott in West Palm Beach for lunch and a conversation about the salutary benefits of UCaaS for the healthcare industry. While you’re there, you’ll be entered in our raffle, with a chance to win a $200, $300 or $500 Visa gift card! Spots are limited! PLEASE REGISTER TODAY!


By Michael Athmer, with Human Capital In Today’s business climate, business owners face many challenges on their road to success. Containing costs while increasing profits is the formula for growth. Developing a competitive edge takes a willingness to react to market conditions, modify business plans, and adapt to change. Why then if the method is this simple, do so many businesses fail? Employers spend up to 30% of their time and resources on the non-revenue aspects of their business, primarily in the area of employee administration and government compliance. How would you like to have the advantage of your employees without having the headaches of employee administration! Outsourcing your employee administration to a Professional Employer Organization (PEO), will relieve your company from the increasing liability associated with state and federal employment compliance regulations and you will be able to provide your employees expanded benefits that will increase your ability to hire and retain productive and dedicated personnel. When working with a PEO, your company enters into a Co-Employer relationship. The PEO becomes the employer of record and is responsible for payroll and payroll tax compliance, workers compensation insurance, benefits administration, unemployment claims processing and other related administrative tasks. Your company remains the worksite employer and continues to retain day-to-day control and direction of the worksite employees, and you can focus more of your time on the bottom line.  Working with a PEO becomes a one stop shop for your employee administration and the PEO will take care of your Payroll, Workers Comp Insurance, Benefits, Human Resources, Regulatory Compliance and ACA reporting, so what do they do for you in every area of your administration? PAYROLL Payroll has become a complex process which requires up to […]

HR Corner By Suzanne JUNE 2019

WHAT MOTIVATES EMPLOYEES? How to Keep Top Performers I bet as an employer at some point you have answered this question with some form of the following: “EASY! Promotions that lead to more MONEY – which leads to stability – which leads to making more MONEY… so essentially money.”  You would not be alone in this assumption but you would also be wrong. Money is not usually the primary motivator. In most cases, it is a feeling of appreciation for work done.  Try not to eyeroll.  Caveat: Do we get candidates that are leaving because they aren’t paid enough? YES!  BUT What we get significantly more of is candidates who switch jobs because of the environment – specifically not feeling appreciated. Many of our candidates even take a pay cut in order to be in a position where they feel like they are part of the family – one that truly cares for them and acknowledges their efforts! I’m sure this isn’t you – but just in case – I’ll give you an example of a common mistake employers make with their good intentions: “You did a great job on that BUT what about <<this>>”.  You’ve just shown appreciation AND motivated them to move toward the next goal! RIGHT?! Wrong. You have just told your employee: “You have not done enough”.   Depending on how often you’ve said this, it may be: “It will never be enough”.  Instead, try celebrating their small win. You will create a stronger bond with your employees and they are more likely to over-perform to reach the next goal.  If celebrating little things isn’t your style, try asking them what went right. Then use that to drive future wins. Remember frequent small […]

Strategic Partners

“Cyber Security Training for Employees”By Tom Murphy with the firm of Danna-Gracey, Inc. When it comes to preventing a data breach or cyber security issue at a medical practice, employers and employees should attempt to be as knowledgeable as possible about cyber security to avoid making errors. This ultimately means that the practice needs a proven cybersecurity training program in place to make sure all employees are up-to-date on all security policies at all times. Cybersecurity training for employees of a medical practice is an ongoing process and early detection of a data breach or other cyber event is critical when it comes to preventing a practice from losing thousands of dollars in damages as well as damage to the practice reputation and credibility. Practices should consider doing more to ensure that all employees are consistently updated and informed about potential security vulnerabilities as well as how to recognize and avoid them.The following are some cyber security tips for medical practices: Require Strong Passwords. Secure passwords are typically the first step in safeguarding sensitive dates and patient information. Every employee needs to know how to create strong passwords. This includes using a mix of characters, numbers, letters, and never sharing passwords among employees.Consistently Evaluate Vulnerabilities. Practice leaders need to understand the vulnerabilities and consistently evaluate the systems and employees on a regular basis to recognize potential weaknesses.Implement Cybersecurity Tests. These tests are sometimes called “live fire” training and they provide the practice or employer the ability to determine just how educated and prepared their employees are when it comes to avoiding one of the many cybersecurity issues. The most popular form of this test is when the employer or contractor simulates phishing scams to see how many employees open attachments.Keep The […]
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